At monopoly, we believe entertainment should always feel good. This page outlines the tools, guidelines, and support available to every Filipino player who wants to keep their gaming experience healthy and enjoyable.
monopoly is designed to be a fun, mobile-first entertainment platform for players across the Philippines — and we take that responsibility seriously. We are committed to providing a safe environment where gaming remains a leisure activity, never a source of financial or emotional harm. Our responsible gaming framework is built around giving players the information, tools, and support they need to stay in control at every stage of their experience. We encourage all registered players to familiarise themselves with the guidelines on this page and to use the available controls proactively. If you ever feel that your gaming habits are changing in ways that concern you, we are here to help.
Responsible gaming means approaching onlineentertainment as a form of leisure — something you do for enjoyment within a budget and time you are comfortable with. It means understanding that outcomes are based on chance, and that no strategy or system can guarantee a win. For Filipino players, responsible gaming also means being aware of how local factors — such as financial pressures or social expectations — can sometimes make it harder to step back. A responsible player sets clear personal limits before they start, sticks to those limits even when on a winning streak, and treats any losses as the cost of entertainment rather than a debt to recover. monopoly supports this mindset by making limit-setting tools easy to find and use directly from your account on any mobile device.
It is important to be honest with yourself about how gaming fits into your daily life. Some early warning signs that your habits may need attention include spending more than you planned, chasing losses to try to win back money, feeling anxious or irritable when you are not playing, or neglecting work, family, or other responsibilities because of gaming. If you find yourself borrowing money to fund your gaming activity, or if people close to you have expressed concern, these are signals worth taking seriously. Recognising these signs early makes it much easier to take positive action before the situation becomes more difficult to manage. If any of these descriptions feel familiar, we encourage you to use the self-assessment tools available through our support team or to reach out for professional guidance.
monopoly provides several practical tools that allow you to manage your gaming activity directly from your account. You can set daily, weekly, or monthly deposit limits to keep your spending within a range you are comfortable with, and these limits take effect immediately once applied. Session time reminders can be enabled so that you receive a notification after a set period of play, helping you stay aware of how long you have been active on the platform. If you feel you need a longer break, a temporary account cooling-off period can be requested through our support team, during which your account will be restricted from placing bets or making deposits. For players who need a more permanent solution, self-exclusion is available and will prevent access to your account for an extended period. All of these tools are available to every registered player in the Philippines at no cost and with no penalty.
Self-exclusion is a formal option for players who feel they need to stop gaming for a significant period of time. Once a self-exclusion request is submitted, your account will be suspended and you will not be able to log in, deposit, or place bets for the duration of the exclusion period. We take self-exclusion requests seriously and process them promptly to ensure your account is restricted as quickly as possible. During the exclusion period, you will not receive any promotional communications from the platform. If you wish to discuss self-exclusion or need help submitting a request, please contact our support team directly through your account or via the contact details on our FAQ page. We will always handle these requests with care, confidentiality, and without judgement.
If you are concerned about the gaming habits of someone close to you, it is natural to feel unsure about how to help. The most important first step is to open a calm, non-judgmental conversation and express your concern from a place of care rather than criticism. You can also contact our support team on behalf of a family member if you believe their account activity is causing harm, and we will advise on the options available. Professional counselling and support organisations in the Philippines can also provide guidance for families affected by problem gambling. Encouraging the person to use the self-exclusion or limit-setting tools available on the platform is a practical and immediate step that can make a real difference. You do not have to navigate this situation alone, and reaching out for help is always the right decision.
The best gaming sessions are the ones where you feel relaxed, entertained, and fully in control of your choices. Before you start playing, it helps to decide in advance how much time and money you are comfortable spending, and to treat that amount as your entertainment budget for the session. Never play when you are feeling stressed, upset, or under financial pressure, as these states can affect your judgement and make it harder to stick to your limits. Take regular breaks, especially during longer sessions, and make sure gaming is just one of many activities you enjoy rather than the main focus of your free time. If you ever feel that the fun has gone out of it, that is a clear sign to step away and do something else. The platform will always be here when you are ready to return in a healthier frame of mind.
A summary of the controls available to all registered players on the platform.
Set a maximum amount you can deposit per day, week, or month. Limits apply immediately and help you stay within your personal entertainment budget in Philippine pesos.
Enable notifications that alert you after a set period of play. Staying aware of how long you have been active is one of the simplest ways to keep gaming in balance.
Request a short-term break from the platform. During this period your account will be restricted from deposits and betting, giving you space to reset without permanent closure.
Choose to suspend your account for an extended period. Self-exclusion is processed promptly and prevents login, deposits, and betting for the full duration you select.
Our support team is available to help you activate any of these tools, answer questions about your account, or connect you with professional resources in the Philippines.
Review your deposit and betting history at any time through your account. Keeping track of your activity is a healthy habit that helps you stay informed and in control.
Straightforward answers to what Filipino players most often ask about staying safe on the platform.
You can request a deposit limit by contacting our support team directly through your account. Let them know whether you would like a daily, weekly, or monthly limit and the maximum PHP amount you are comfortable with. The limit will be applied to your account promptly and will take effect immediately. If you later wish to increase your limit, a short cooling-off period will apply before the change is confirmed, which gives you time to reconsider. Reducing your limit, however, takes effect right away. For more details on account management, visit our FAQ page.
Yes — a cooling-off period allows you to temporarily restrict your account without closing it permanently. During this time you will not be able to log in, deposit, or place bets, but your account and balance will be preserved for when the period ends. You can request a cooling-off period of varying lengths depending on what you feel you need. If you decide that a longer break is necessary, self-exclusion is also available and can be set for an extended duration. Both options are handled confidentially and without any negative impact on your account standing. Contact our support team or check the FAQ page to get started.
Several organisations in the Philippines offer confidential support for individuals and families affected by problem gambling. The National Council on Disability Affairs and various mental health NGOs provide counselling and referral services that can be accessed without cost. Your local barangay health centre or a licensed psychologist can also be a good starting point if you prefer face-to-face support. Our platform support team can point you toward relevant resources if you are unsure where to begin. You do not need to be in crisis to seek help — reaching out early is always the most effective approach. We are committed to making sure every Filipino player on monopoly has access to the information they need to stay well.
Visit our FAQ page for quick answers, or log in to your account to access deposit limits, session controls, and support tools directly.